Thank you for reaching out to the Centralized Complaint and Information Bureau.

This message is confirmation that your email was received.

Your confirmation number is

If you are inquiring about laws and regulations or have a general question, please allow at least one business day for a response. Our normal business hours are Monday-Friday 8:00am to 5:00pm. We are closed during state recognized holidays.

If you are submitting a complaint, your concerns will be reviewed by an intake analyst. If the review demonstrates a violation of Community Care Licensing Laws and Regulations, complaint will be generated. The complaint will then be forwarded to a local Regional Office or the Home Care Services Branch (HCSB) for investigation and follow up. The Licensing Program Analyst (LPA) at the local Regional Office or an HCSB analyst will contact you before the investigation begins to review allegations and inform you that an investigation will be initiated. The LPA or HCSB analyst will also notify you of the results of the investigation upon completion. These notifications will not be made if you have chosen not to provide contact information or have requested no contact.

Please contact your local Regional Office or the HCSB (as applicable) to obtain contact information for the analyst assigned to your complaint. Please note: You will not be able to receive information on an open investigation if you do not provide your contact information.