Community Care Licensing Complaint Web Page

Thank you for contacting Community Care Licensing (CCL). To file a complaint, please fill out this form and click the “Submit” button at the bottom of the page. CCL can only investigate a complaint allegation that demonstrates a violation of licensing laws, such as the California Health and Safety Code, Title 22 regulations, the Interim Licensing Standards, or Written Directives.

When you file a complaint against an adult and senior care facility, childcare facility, children’s residential facility or Home Care Organization, your identity as a complainant is confidential. Unless you specifically request otherwise, neither the substance of the complaint provided to the licensee, or resource family of a licensed foster family agency, nor any copy of the complaint or any record published, released, or otherwise made publicly available shall disclose your name as a complainant.

This form can be submitted anonymously. However, if you provide CCL with any type of contact information, the local licensing office will provide you with information about the status of your complaint.

For questions about this webpage, please call 1-844-LET-US-NO (1-844-538-8766) or email letusno@dss.ca.gov.

For more information regarding the complaint process, please see the Frequently Asked Questions (FAQ) for Communication with Complainants (opens in new tab).

Facility or Organization Information



A physical address for the facility or organization must be provided to investigate your concerns. You can look up the address by using this link:

Facility Search Tool (opens in new tab)

If you cannot determine the physical address of the facility, please call 1-844-LET-US-NO (1-844-538-8766) or email letusno@dss.ca.gov to submit a complaint.


Complaint Information *required

Please describe what occurred and limit comments to the facts. Include names, dates, witnesses, location of the incident, and others who have knowledge of the concern.

Remember to include the “who, what, when, where, and how” regarding the incident. Our analysts can investigate your complaint more thoroughly when sufficient details are provided. If known, include the name or description of the perpetrator, victim, witness(es), resident, or child and their location, such as their room number, classroom, unit, or wing number. Describe, in your opinion, what the facility failed to do. All personal information provided is confidential and will be disclosed only when authorized by applicable law.

5000 Character(s) Remaining

If yes - As a mandated reporter, you are required to attach your cross-reporting documents in the Upload Attachments Section below before submitting this complaint. Examples include Report of Suspected Dependent Adult/Elder Abuse (SOC 341), Suspected Child Abuse Report (SCAR), Police Report, Adult Protective Services (APS) Referral, or Child Protective Services (CPS) Referral.

Please attach supporting documentation that assists with investigating your complaint.  Documentation may include photographs, screenshots (e.g., from social media posts), text messages, video clips, written documents, cross- reporting documents, etc. (To attach multiple files, click the first file and then hold the control key down and click on any additional files.)


Complainant Information

Example: resident, family member (e.g., son, daughter, parent), guardian, friend, facility or organization staff, medical professional, neighbor, etc.

Address - Enter the mailing address where you would like to receive a letter via the US mail that acknowledges receipt of this submission.

Confirmation

If you provided an email above, you will receive an email confirmation of this submission. If you have not provided an email and want a copy of your submission, please make a copy by using Ctrl+P or Command+P to Save/Print this page, or take a screenshot, before clicking the Submit button below.

Reminder – for Mandated Reporters, please attach all cross-reporting documents in the Upload Section before clicking “Submit.”